Episode 110: Can prospects live chat your MSP?

In this week’s episode Does the idea of introducing ‘live chat’ on your website give you the shivers and feel like a massive burden? This week Paul explains how this feature, when used correctly, can help to generate more leads for your MSP Also on the show this week, did you know you that you are unconsciously setting the ‘warmth’ factor of everyone working in your business? Warmth is critical to keep both staff and clients happy. And increasing it should be a key focus in 2022 Plus, in the final show before Christmas, a recruitment specialist joins Paul to predict what MSP recruitment is going to be like next year. And there’s an awesome inspirational prize to be won Featured guest Thank you to recruitment specialist Jimmy Armitage from Wavelength for joining Paul to talk about the state of recruitment for MSPs and how to get the most out of the process. Jimmy has been helping businesses grow since 2005. Jimmy represented England Rugby at U18 level, which opened his eyes to the difference the right team can make. Combining his business insight and experience with his passion for high-performing teams, Jimmy is dedicated to helping business leaders recruit the right people for their team. Away from work Jimmy is still a passionate England Rugby supporter, trying to work out how to be a good parent, enjoys a craft beer (or 4) and loves relaxing by walking his trusty dog, Reggie. Connect with Jimmy on LinkedIn. Show notes Out every Tuesday on your favourite podcast platform Presented by Paul Green, an MSP marketing expert Producer James Lett detailed a competition to win Paul’s top 5 books and a year’s subscription to Audible, enter here before midnight UK time Sunday January 2022 The top 5 books are the Ultimate Sales Machine by Chet Holmes, They Ask You Answer by Marcus Sheridan, Never Split the Difference by Chris Voss, Built To Sell by John Warrillow & The Compound Effect by Darren Hardy