Sandeep Parikh - Partner and Leader for Intelligent Automation at EY

Whether undertaken by individuals, departments, or entire organizations, the automation journey is virtually certain to include a hearty mix of progress and pitfalls.  Ambitious objectives often go unrealized, but unexpected benefits frequently emerge as well.  These mixed results prompt some to pull the plug on their automation pursuits, while compelling others to double down in their quest for digital transformation.  Uncovering the causes driving these varied outcomes is one of the subjects explored by EY Partner Sandeep Parikh in his recent book "Automation Conundrum".   As EY's Leader for Intelligent Automation, Sandeep has assiduously examined why automation & AI work well for some, but less so for others.  We do a deep dive with Sandeep about his observations, and along the way learn what it takes to create a culture of automation within an organization; why the biggest automation & AI challenge facing the technology sector has nothing to do with technology; and why FTE reduction shouldn't be the metric used to judge automation's success.