The story behind building Product Tours
The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom - Un pódcast de Intercom - Jueves
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We recently launched Product Tours, a simple tool to help teams create great user onboarding experiences. But the story of how this product came about is anything but simple. In this episode, our Product Education lead Phil Byrne, Director of Product Management Brian Donohue and Senior Product Manager Patrick Andrews talk about issues they had to address to build a compelling product and validate product market fit.
