The Red Carnation Blueprint: Making Every Guest Feel Like the Only One - Suzie Thompson, Red Carnation Hotels

In this episode, Suzie Thompson, Vice President of Commercial at Red Carnation Hotels, shares insights into how her teams blend data, culture, and creativity to deliver exceptional guest experiences. This episode is hosted by our guest experience correspondent, Danica Smith, founder of MorningStar GX. A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and a...