231: Who Likes Using Ugly Software?

Ben & Derrick reflect on the S3 outage and how it affected their services, and muse on managing user perceptions. Derrick submits a talk to MicroConf on what it means to be "customer driven", and begins a refactoring effort to rework Drip's integration system. On Upcase, Ben integrates a referral widget, and enables subscription pausing, while on FormKeep he fixes a trial plan selection bug.

• Upcase
• FormKeep
• AWS S3 Disruption Postmortem
• The Netflix Simian Army
• Chaos Monkey
• Octopus Gem
• MicroConf
• Referral SaaSquatch

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