An Ethical, Human-Centred Approach to AI in Human Resources, with Matissa Hollister

Could Artificial Intelligence tools decide who gets hired or fired, who gets a raise, or who’s ready to be a mentor? Some already are, to varying levels of success. Hundreds of AI-based tools already exist for use in Human Resources tasks, including hiring, training, and employee engagement, but it’s often difficult to discern their use value, let alone how to use them effectively and ethically, an arguable essential in HR. Desautels Professor Matissa Hollister, lead author of the World Economic Forum’s Human-Centred Artificial Intelligence for Human Resources: A Toolkit for Human Resources Professionals, discusses how organizations can navigate and overcome the responsibilities and challenges they face when implementing AI in Human Resources. “AI is a cutting-edge tool that encodes the status quo,” says Hollister. “The hope is that the toolkit will make organizations think more about why they're using AI in the first place. It's important to still allow the human to make the final decision, but also provide them with guidelines about how they should be using the system and how they need to also document their decision.”Read more on Delve and read the transcript. Delve is the official thought leadership platform of McGill University's Desautels Faculty of Management. Delve's Managing Editor, Robyn Fadden, is the host for this episode. You can find out more about Delve at delve.mcgill.ca. Subscribe to the Delve McGill podcast on all major podcast platforms, including Apple podcasts and Spotify, and follow Delve on: LinkedIn, Facebook, Twitter, Instagram, and YouTube. Hosted on Acast. See acast.com/privacy for more information.